FAQ's
01. ORDERS & SHIPPING
1. How long does an order take to ship?
Orders are packed within 24 hours. Standard shipping runs 4–7 business days within the continental US, and 2–3 days if you choose expedited at checkout. You'll get a tracking link by email the moment it leaves the warehouse.
2. Do you ship internationally?
Yes — we ship to over 30 countries. International transit typically takes 7–16 business days depending on destination and customs processing. Duties and import taxes, if any, are calculated at checkout so there's nothing due on delivery.
3. Can I change or cancel my order after placing it?
We start fulfilling orders fast, so you've got a 1-hour window after checkout to request a change or cancellation. Email support with your order number and we'll do what we can once that window has closed, but we can't guarantee it once an order has shipped.
4. My tracking hasn't updated - what do I do?
Carrier scans can lag a day or two behind the actual package, especially right after drop-off. If tracking hasn't moved in 5+ business days, contact us and we'll open a trace with the carrier and make it right if it's lost.
02. SIZING & FIT
1. Does Unsurrendered run true to size?
Unsurrendered t-shirts are made for an oversized fit. If you're between sizes and want a fitted look, size down. Full body measurements are listed on every product page.
2. What if I order the wrong size?
We offer free exchanges within 30 days. Start the swap from your order confirmation email or contact us directly and we'll get the right size moving before your return even lands back at the warehouse.
3. Do you carry extended or petite sizing?
Core styles run S-XL. We're actively expanding the range season by season based on what the community asks for — if a fit is missing, tell us. Those requests are how new size runs get greenlit.
03. RETURNS & EXCHANGES
1. What's our return policy?
30 days from delivery, unworn, unwashed, tags attached. Refunds go back to your original payment method within 5–7 business days of us receiving the return. Sale items and custom prints are final sale unless defective.
2. Who pays for return shipping?
Exchanges ship free both ways. Refund returns have a flat $6 label fee deducted from your refund — or you can use your own carrier at your own cost if you'd rather skip that.
3. I received a defective or wrong item - now what?
Please send a photo of the issue to support within 14 days of delivery and we'll ship a replacement immediately, no return required in most cases.
04. PRODUCT CARE
1. How should I wash my apparel?
Cold wash, inside out, with like colors. Skip the dryer where you can — hang dry keeps prints and heavyweight cotton looking new far longer.
2. Why does the fabric feel heavier compared to other brands?
By design. We build most pieces from 275–340 GSM cotton — noticeably heavier than typical retail tees — because it holds shape, resists pilling, and actually lasts through years of wear instead of one season.
05. THE BRAND
1. What does Unsurrendered mean?
Unsurrendered originates from a mindset. A way of thinking. A code by which you operate. To be Unsurrendered means to pursue and achieve without question. When you refuse to surrender your day of conquer becomes inevitable.
2. Do you restock sold-out items?
Unsurrendered functions on a drop by drop basis, once a product is sold out it will remain unavailable for the foreseeable future. Products may be restocked dependent on demand. Join our email and SMS list for the newest and fastest information regarding drops and availability.